Privacy Policy

SHIVAM TECH PRIVATE LIMITED ("we", "us", or "our") operates DreemDeal(the "Service"), accessible at dreemdeal.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications. By using the Service, you agree to the practices described in this policy.

1. Information We Collect

a. Information you provide

• Account details such as your name, email address, phone number, and country code.
• Profile and verification information, including KYC documents where required.
• Content you submit, such as requirements, offers, commission terms, and messages.
• Communications you send to us, including support requests and feedback.

b. Information collected automatically

• Device information (device model, operating system, unique identifiers).
• Usage data (features used, pages viewed, actions taken, timestamps).
• Approximate location data, where you grant permission.
• Push notification tokens (e.g. Firebase Cloud Messaging tokens) to deliver alerts.

2. How We Use Your Information

• To provide, operate, and maintain the Service.
• To create and manage your account and verify your identity.
• To match requirements with offers and enable broker-to-broker collaboration.
• To send transactional messages, notifications, and service updates.
• To improve, personalise, and analyse the Service.
• To detect, prevent, and address fraud, abuse, and security issues.
• To comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

• With other users: profile and deal-related information is shared with brokers you collaborate with, as necessary to facilitate a deal.
• With service providers: trusted third parties who perform services on our behalf (e.g. hosting, analytics, messaging), bound by confidentiality obligations.
• For legal reasons: when required by law, regulation, legal process, or to protect the rights, property, or safety of DreemDeal, our users, or others.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer required, we securely delete or anonymise it.

5. Data Security

We implement reasonable technical and organisational measures to protect your information, including encrypted sessions and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or delete your personal information, object to certain processing, or withdraw consent. To exercise these rights, contact us at hello@dreemhomes.in.

7. Third-Party Services

The Service uses third-party tools such as Google Firebase (analytics and push notifications). These providers process data in accordance with their own privacy policies. We encourage you to review them.

8. Children's Privacy

The Service is intended for real estate professionals and is not directed at individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes indicates acceptance.

10. Contact Us

If you have questions about this Privacy Policy, contact us at hello@dreemhomes.in or by post at Ground Floor, 86/10A, Canal Side, Sangrur Road, Dhuri, Dhuri, Sangrur — 148024, Punjab, India.